Support | PRO Support

PRO Support is the perfect complement to your PEAKE integrated solutions

PRO Support provides end-users with the highest level of technical assistance, including direct access to our experienced, certified systems engineers. Our PRO Support service is your operation’s best choice for on-call engineering, advanced training, preventative maintenance, extended warranty, and any support services that facilitate seamless communications for mission success.

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Connectivity Customer Support Program

24x7x365 Staffed network operations center

Advanced Network Engineers on Call

Prosupport Levels 1, 2, 3 & Premium

Preventative Maintenance plans

Field Service Reps available

Pro Support plans

level 1

level 2

level 3

level 4

24/7 On Call Network Operations Support

‘Spare in the Air’ Program (Overnight iDirect modem replacement)

Extend coverage to entire network suite

Ability to escalate to onsite support

Unlimited remote engineering support for existing PEAKE installed or configured systems

Ability to escalate to onsite support including drill, exercise and mission support

Custom preventative maintenance program for systyems installed, configured, or integrated by PEAKE

pro Support at a glance

World-class engineers who put customers first.

300+

PRO Support Customers

5 Continents

Global PRO Support Coverage Area

24/7/365

Hours for Support Availability

90%

Connectivity Customers who use PRO support

Have an issue?

For the most streamlined support service, please submit a Support email.

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